FAQs

How does click and collect work?
You can choose between home delivery and click and collect when you get to checkout. You can collect your order one hour after placing it, within our opening hours of Tuesday to Sunday 8.30am to 5pm. If you would like to collect your order at a specific time, please enter this in the delivery notes. There is no charge for collection.
When you arrive at the shop, you can call us and we can bring your order out to the car without you needing to come in. Full instructions will be emailed to you when you order for click and collect.

Which postcodes do you deliver to?
We’re currently offering delivery to the Milton Keynes postcode areas listed below:

Central: MK1, MK2, MK3, MK4, MK5, MK6, MK7, MK8, MK9, MK10, MK11, MK12, MK13, MK14, MK15

East: MK16, MK40, MK42, MK43, MK46

West and South: MK19, MK17

How long does delivery take?
We deliver Tuesday - Saturday.  The available slots for your area will be shown at the checkout. 

Can you give me a precise delivery time?
Unfortunately not currently. If you have selected a morning slot, your order will be delivered between 10am and 4pm.  The afternoon slot is between 4pm and 8pm.

What happens if I’m not in?
We deliver between 10am and 8pm, depending which slot you've chosen. We will leave your order on your doorstep and knock or and ring the bell to let you know it's there before stepping back from the door. If you've left us a note with a specific safe place when you placed the order, we'll leave it there and take a photo in case you have any queries.

Do you offer contact free delivery for people who are self isolating?
Yes, all of our deliveries are currently contact free and our team are following strict hygiene regulations.

Why didn't I receive a particular item which I ordered?
Occasionally we're only able to source a limited number of some berries. If we're not able to include these in your order we will substitute them with similar fresh fruit of the same value. Please get in touch if you're not happy with your substitution.

How much does delivery cost?
Delivery is free to all the Milton Keynes areas listed above.

How much is your minimum order?
You'll need to spend £20 or more for us to deliver.

Can I change my order?
If you'd like to amend your order after it's been placed, please email us with your order number and the details of the changes.

What should I do if there are items missing from my order?
With the high volume of orders we're delivering we do occasionally make a mistake when packing, so please accept our apologies if this has happened. Please get in touch to let us know what was missing and we'll arrange to replace or refund this.

What should I do if I'm not happy with the quality of an item?
We pride ourselves on the high quality of our fruit and veg. If something is not up to the standard you expect please get in touch to let us know and we'll arrange to replace or refund this.

Do you offer a subscription service?
Not at the moment, but we hope to be able to in the future.

How can I reset my account password?

If you've forgotten your account password don't worry, just click 'Forgot your password' here and we'll send you a link to reset your password.